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Books
Basic Wiring & Electrical Repairs - By Black & Decker
Plumbing Basic & Advanced Projects - By Creative Homeowner Press
Plumbing Essentials - By Black & Decker
Plumbing - Basic, Intermediate & Advanced Projects - By Creative Homeowner Press
Modern Plumbing - By E. Keith Blankenbaker
Refrigerator Repair Cheap & Easy - By Douglas Emley
800 Tips to Lease Apartments & Retain Residents - By Mindy Williams
Breakthrough Ideas: To Lease Apartments & Retain Residents - By Mindy Williams
Guide to the ADA Accessibility Regulations - By Building Owners Manager Assn
(BOMA)
When the Drumbeat Changes, Dance a Different Dance - By Albert Mensah
NAA Human Resource Management - A Comprehensive Guide for Apartment Professionals - By (NAA) National Apartment Association
Profit Potentials - The Resident Retention Book - By Mindy Williams
Units Magazines - By (NAA) National Apartment Association
Multifamilypro Magazines
Rent & Retain Magazines
The Big Book of Proven Management Ideas - By Sales & Marketing Magic Companies, Inc.
How to Write a Winning Apartment Marketing Plan - By Tami Siewruk
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success - By Leonard L. Berry
Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations - By Leonard L. Berry
The Big Book of Proven Traffic Generation Ideas - By Sales & Marketing Magic Companies, Inc & Tami Siewruk
The Big Book of Proven Resident Retention Renewal and Referral Ideas - By Sales & Marketing Magic Companies, Inc & Tami Siewruk
2, 340 Sales, Marketing & Resident Retention Tips - By Mindy Williams
101 Secrets of Relationship Leasing Book - By Tami Siewruk
Closing Lines That Work - By Mindy Williams
I.O. Increasing Occupancy - The Resident Retention Edition - By Mindy Williams
I.O. Increasing Occupancy - The Marketing Edition - By Mindy Williams
1001 Ways to Rent & Retain - By Mindy Williams
OSHA Compliance Manual - By J.J. Keller & Associates
Stepping Stones to Success - By Ernie Wendell
Grand Stories - By Ernie Wendell
Success in Action: The Direct Path to Your Higher Potential - By Dan Thurmon
Recruit Smarter Not Harder – By Mel Kleiman & Brent Kleiman
Soar On Your Own Wings - By Chad Hymas
The Beginner’s Guide to Real Estate Investing - By Gary W. Eldred, PHD
Accessible Multifamily Housing - Key Code Requirements from Volume 1- C (1999)
of the North Carolina State Building Code - By NC State University
The Masters of Success - By Ken Blanchard, Terri Novell, Jack Canfield, plus
16 other dynamic experts
What’s in it for Me? - By Susan Hite
Winning - By Jack & Suzy Welch
Complex - A Guide To Apartment Management - By Larry Berry
Leadership Defined - In Depth Interviews with America’s Top Leadership Experts
Motivate This - By Vinny Verelli
Good to Great - By Jim Collins
Power Phrases - By Meryl Runion
Speak Strong - By Meryl Runion
Perfect Phrases - By Meryl Runion
The Number One Secrets of Successful Managers - By Hal Pitt
Effective Teamwork - By Michael D. Magin
Investing in Duplexes, Triplexes & Quads - By Larry B. Loiftis, Esq.
Keller’s Official OSHA Safety Handbook w/Exam - By J.J. Keller & Associates, Inc.
Real Estate Disasters - By Tammy Frosch Esponge
The 8th Habit - By Stephen R. Covey
(CFC) Refrigerant Transition and Recovery Certification Refresher Manual in English - By Air Conditioning Contractors of America
(CFC ) Refrigerant Transition and Recovery Certification Refresher Manual in Spanish - By Air Conditioning Contractors of America
(CFC)Refrigerant Transition and Recovery Certification Training Manual in Spanish
608 Training Manual- By Air Conditioning Contractors of America
Great Communication Secrets of Great Leaders - By John Baldoni
Lead By Example - 50 Ways Great Leaders Inspire Results - By John Baldoni
52 Days and 52 Ways- To Be Better At Work and Better All Day -
By Ernie Wendell
Audio Resources
Survival Spanish for Apartment Managers - Guidebook & CD included - By
Melita Melton, MA & Speak Easy Communications
Bloodborne Pathogens - Video Tape - By Coastal Safety Environment
"Fearless Fair Housing" - Video Tape & Binder - By Anne Sadovsky
Testers Welcome: A Program for Fair Housing Success – Video Tape - By (NAA) National Apartment Association
NAA Operations & Maintenance Plan for Mold and Moisture Control in Apartment Properties - CD - By (NAA) National Apartment Association
Mold Operational and Maintenance Training for Multifamily Housing Professionals - Video Tape - By (NAA) National Apartment Association
Leasing: Closing the Deal More Quickly - CD - By Mindy Williams
Resident Retention: Inexpensive, Easy and Fast Strategies - CD - By Mindy Williams
Profit Potentials - Eight Weeks to Better Resident Retention - CD - By Mindy Williams
Fast Tips to Increase Occupancy – Through more Renewals and Referrals - CD -
By Mindy Williams
What’s Hot & What’s Not - Everlasting Trends & Tips to Rent & Retain - CD -
By Mindy Williams
Increasing Occupancy and Service with Today’s Technology - CD - By Mindy Williams
Be a Better Apartment Professional - Learn From those Who Are Doing the Best - CD - By Mindy Williams
Train Your Brain Series - (7 CD series program) - By Susan Hite
2005 Apartment All-Stars Seminars - CD - Speakers - Kate Good, Lisa Trosien, Mindy Williams and Tracey Hopkins
Toni Blake - Leasing Series (10 Video Tapes)
Lesson # 1 Introduction to Property Management
Lesson # 2 Marketing a Multifamily Real Estate Asset
Lesson # 3 Personal Marketing: Prepare Your Presentation
Lesson # 4 Telephone: Building a Customer Data Base
Lesson # 5 Follow-up: Generating Personal Return Traffic & Leases
Lesson # 6 Powerful Product Presentation: Value Building from the Customer Perception
Lesson # 7 Closing the Sale: Making a Commitment to Excellence
Lesson # 8 Your Personal Success Plan
Lesson # 9 Customer Service: The second sale - Resident Retention
Lesson # 10 dealing With Difficult People: Negotiations & Diplomacy
Soar to Success - CD Set - By Chad Hymas
Love Has Wings - DVD - By Chad Hymas
Chad Hymas Live - DVD - By Chad Hymas
NAA Accessibility Training - What you need to know now: Ensuring
Accessible Housing - DVD - By (NAA) National Apartment Association
The Ring - A peek inside the world of the new Hispanic /Latino Immigrant - Video Tape - By Bridge Works Productions
Careers in Property Management - DVD - By (NAA) National Apartment Association
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