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The Certified Apartment Manager (CAM) curriculum for property management professionals (managers, leasing consultants) is designed to help you to:
- Fine tune your skills and enhance your career.
- Demonstrate your commitment to higher standards of excellence.
- Develop a network of multifamily professionals.
CAM Designation Requirements
In order to maintain the highest professional standards, CAM designation requires:
- Pass comprehensive online exam
- Attendance at all classes
- Successful completion of an apartment community analysis project (due 06/08/10)
- Documented industry experience of one year
CAM Module Descriptions
CAM A - Management for Residential Issues
Wednesday, February 10, 2010 / 9:00 a.m. - 5:00 p.m.
The role and responsibilities of the onsite manager as it pertains to managing residential issues • Customer service • Occupancy management • Safety and security • Emergency management • Technology
CAM B - Human Resource Management
Wednesday, February 17, 2010 / 9:00 a.m. - 4:00 p.m.
Thursday, February 18, 2010 / 9:00 a.m. - 12:00 p.m.
Employee recruitment • Testing techniques for the hiring process • Interviewing techniques • Project files • Perfomance appraisals • Employee termination • Employee exit interviews • Motivating employees
CAM C- Legal Responsibilities
Wednesday, February 24, 2010 / 9:00 a.m. - 4:00 p.m.
Reviewing the laws that prohibit job discrimination • OSHA regulations • Terminating leases • Handling disputes
CAM D - Fair Housing
Thursday, February 25, 2010 / 9:00 a.m. - 4:00 p.m.
History of fair housing • Federal, state and local fair housing laws and regulations • Discrimination • Federally protected classes • Occupancy standards • Compliance with fair housing laws and regulations • Applicant screening
CAM E - Marketing
Wednesday, March 10, 2010 / 9:00 a.m. - 5:00 p.m.
Introduction to marketing and marketing terms • How to conduct market research • The do's and don'ts of advertising • How to conduct internal marketing • How to develop a marketing plan
CAM F - Financial Management
Wednesday, March 17, 2010 / 9:00 a.m. - 5:00 p.m.
Basic investment principals • Financial records and reports • Calculations of financial formulas associated with investments • Interpretation of financial data • Budgets
CAM G - Property Maintenance for Managers
Wednesday, March 24, 2010 / 9:00 a.m. - 4:30 p.m.
Building a team approach for managing property maintenance • Exterior maintenance • Interior maintenance • Preventive maintenance • Maintnenance safety
CAM H - Risk Management
Thursday, March 25, 2010 / 9:00 a.m. - 5:00 p.m.
Minimizing risks to residents • Minimizing risks to staff • Handling emergencies • Liability and insurance
CAM I - Apartment Community Analysis
Wednesday, March 31, 2010 / 9:00 a.m. - 1:00 p.m.
How to prepare an apartment community analysis • Conduct a NOI analysis and identify opportunities to build NOI • Research and discovery • Project formatting • Project evaluation
A Key component of the CAM program is the creation of your own Community Analysis project that demonstrates your ability to:
Analyze your community market and respond with targeted marketing plans • Assess the unit mix pricing and to effectively revise rental policies • Conduct a NOI analysis and identify opportunities to build NOI • Identify the economic benefits of modernizing, repositioning, improving or converting an apartment community to maximize profitability
(NOTE: This is a requirement for individuals seeking the CAM designation)
CAM Designation Course Fee
TAA Members: $899 (includes text, class instruction for all modules & exams)
Non-Members: $1024 (includes text, class instruction for all modules & exams)
You may be invoiced at one time or choose a 2-moth payment plan for Feb & March (Members only, charged will be $449 per month)
(NOTE: The National Apartment Association Education Institute (NAAEI) has moved to online exams. The CAM designation will now have one comprehensive online exam after completion of all modules.)
Registration Deadlines & Policies: As you register for TAA courses and seminars, please keep in mind that all fees are due by the seminar date or first day of the specific course. (Unless enrolled in the payment plan)
Registration deadline is 01/19/2010. Registration fee must be paid prior to 02/10/10 in order to receive text material and to attend classes. Cancellations must be in writing. Cancellations received by January 13, 2010, will receive a full refund. Cancellations received by January 22, 2010, will receive a 75% refund. Cancellations received by January 27, 2010, will receive a 50% refund. Cancellations received by February 03, 2010, will receive a 25% refund. Cancellations received in writing less than one week prior to the course will not be entitled to any refund.
For More Information
If you have any questions concerning earning the CAM designation, please contact Suzanne Pratt at spratt@triangleaptassn.org..
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