Beginning March 16, all in-person TAA classes and events through March 31 will be postponed or cancelled. When possible, we will host a conference call or virtual meeting and when not possible, we will postpone and reschedule. For those of you who are directly affected by these changes, you will be contacted when additional details become available. Read full story on our blog.

Creating a Magical Experience

Customer Service Seminar

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Friday, May 15, 2020
9:00 AM - 12:00 PM (EDT)
7920 ACC Boulevard Suite 220
Raleigh, NC 27617
* Registration open until 3/17/20 at 5:00 PM (EDT)

Event Details

This class, originally scheduled for March 24, has been rescheduled for May 15.


Cost: $109 Members | $209 Non-Members
Three (3) CAPS, CAM, CAS, NALP, CAMT continuing education credits

One company is known for exceptional service, and if you have ever visited one of the Disney theme parks or resorts you know what I'm talking about. This interactive workshop was created and designed to cover several key areas that are critical to improving NOI. It is a combination of both property management knowledge and experience and asking yourself, what would Disney do?

The first area deals with employees and team members, who are the foundation for your organization's success. What can we do regarding training, communication, and creating inspiration that makes them want to do their job not because they have to…but because they want to? How do we create excitement in the workplace so it inspires excellence?

Second, what can we do to create excellence for our residents so the last thing on their mind is giving you a notice to vacate? What do your residents really want when it comes to amenities, activities, communication, and feeling they are part of a community? What information do we have at our fingertips but fail to identify as a gold mine of resources for finding magic? How do we create excellence while dealing with things like rent collection, lease enforcement, the renewal process, and service? How can excellence through excitement be transferred to your brand identity, marketing, and reputation within your market?

And finally, how does magic play a part in the relationships you need when it comes to vendors and suppliers. I also have this funny feeling there will be some prestidigitation involved as well.

 

Alisha LaPorte
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Alisha LaPorte Regional Property Manager GCI Residential, LLC
Amanda Burkey
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Amanda Burkey Marketing Manager Bell Partners, Inc.
Amanda Stalls
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Amanda Stalls Property Manager Tau Valley, LLC
Amber Nowlin
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Amber Nowlin Property Manager The Links at Thorndale
Anthony Saunders
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Anthony Saunders Regional Trainer Bell Partners, Inc.
April Lam
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April Lam Property Manager Pine Winds Apartments
Ashlee Hopkins
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Ashlee Hopkins Assistant Property Manager Berkshire Ninth Street
Berry Craven
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Berry Craven Regional Service Manager Ginkgo Residential, LLC
Betsy Petruccelli
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Betsy Petruccelli Sales Executive RentPath, LLC
Bret Smith
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Bret Smith Property Manager Full House Marketing
Brooke Smith
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Brooke Smith Regional Property Manager Berkshire Residential
Buddy Bryson
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Buddy Bryson Property Manager Berkshire Ninth Street
Carol Charles
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Carol Charles Property Manager The Mews Apartments
Carri Hess
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Carri Hess Leasing Professional Wynslow Park Apartments
Cedric Hendrix
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Cedric Hendrix National Trainer PRG Real Estate Management, Inc.
Chercez Mangum
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Chercez Mangum Residential Division General Manager Ticon Properties
Chris Cooper
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Chris Cooper Assistant Manager Camden Manor Park Apartments
Courtney Adams
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Courtney Adams Property Manager Brentmoor Apartments
Courtney Buda
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Courtney Buda Property Manager Cary Pines Apartments And Townhomes
Danielle Parker
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Danielle Parker Property Manager Beachwood Park Townhomes
Emri Moore
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Emri Moore Assistant Manager Trinity Commons at Erwin
Esteisy  Holmes
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Esteisy Holmes Leasing manager Wynslow Park Apartments
Fred Allen
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Fred Allen Property Manager Palms Associates, LLC
Heather Arndt
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Heather Arndt Area Manager Capstone Real Estate Investments, LLC
Jennifer Laws
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Jennifer Laws Property Manager Wynslow Park Apartments
Jessica Lei
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Jessica Lei Property Manager Camden Manor Park Apartments
Julie Howe
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Julie Howe Business Development Manager Spangler Restoration
Kacie Layton
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Kacie Layton Business Manager Ferebee Properties Operating Company, LLC
Kathryn Stenerson
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Kathryn Stenerson Property Manager Vert at Six Forks
Katrina Murdock
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Katrina Murdock Regional Property Manager Palms Associates, LLC
Kayla Williams
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Kayla Williams Property Manager Ferebee Properties Operating Company, LLC
Keli Cave
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Keli Cave Community Manager Hudson Cary Weston
Keri Loney
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Keri Loney Property Manager Hudson High House Apartments
Kim Hayworth
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Kim Hayworth Regional Manager Bell Partners, Inc.
LaTosha Goodwin
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LaTosha Goodwin Community Management Leader Signature Property Group
Laura MacDonald
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Laura MacDonald Director of Training PRG Real Estate Management, Inc.
Lauren Langston
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Lauren Langston Leasing Professional Berkshire Ninth Street
Lee Hall
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Lee Hall Tide Valet
Lindsey Goodstat
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Lindsey Goodstat Community Manager Elevate Brier Creek
Lori Mumford
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Lori Mumford Property Manager Wedgwood Apartments
Maegan Hunsucker
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Maegan Hunsucker Property Manager Tryon Village Apartments
Manny Sanchez
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Manny Sanchez Maintenance Technician Berkshire Residential
Maria Rogers
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Maria Rogers Property Manager Palms Associates, LLC
Marianne Noonan
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Marianne Noonan Property Manager Legacy North Pointe Apartments
Marsha Nobles
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Marsha Nobles Property Manager Tryon Place Apartments
Michael Russell
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Michael Russell Maintenance Supervisor Olde Raleigh Apartments
Pearl McAdaragh
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Pearl McAdaragh Office Manager in Raleigh NORTHWOOD RAVIN
Sara Brady
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Sara Brady Leasing Consultant Trinity Commons at Erwin
Shelby Smith
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Shelby Smith Leasing Agent Carter-Haston
Sinead Quinn
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Sinead Quinn Leasing Professional The Morgan at Chapel Hill
Stephanie Taylor
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Stephanie Taylor Property Manager Wildwood Trace, LLC
Stephanie Tripp
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Stephanie Tripp Property Manager Berkshire Main Street
Stephanie Younce
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Stephanie Younce Property Manager Loch Raven Pointe
Sylvia Scott
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Sylvia Scott Property Manager Ticon Properties at Glenbrook
Tiffany Blackwell
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Tiffany Blackwell Beaver Creek Apartments
Tracy Hyneman
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Tracy Hyneman Property Manager Beaver Creek Apartments
Tryphene Vasconcellos
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Tryphene Vasconcellos Assistant Property Manager Berkshire Main Street
Tyler Anderson
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Tyler Anderson Property Manager Carraway Village Apartments
Wendy Sikorski
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Wendy Sikorski GCI Residential, LLC
Whitney Bruce
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Whitney Bruce Property Manager The Villages at Westford
Yvonne Telles-Marotta
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Yvonne Telles-Marotta Senior Porperty Manager District Station
12 Other Registered Attendees

For More Information:

Alyssa Clair
Alyssa Clair
Education Coordinator Triangle Apartment Association (919)782-1165x214

Meet Your Instructor:

This course will be led by Larry Berry. Larry has been a keynote trainer and speaker for hundreds of management companies, apartment associations, and even some Fortune 500 companies. After leaving the military, he immediately went into property and facility management, something he has found a passion for. Most of his career was spent in multi-family property management as a regional director or manager for major property management companies. He has also had a passion for training and education, and has been on the NAA Education Committee, one of the developers for NAA CAM and CAPS programs, keynote speaker for National Apartment Association conferences and conventions, and is author of books in both property management and leadership. Larry has been honored to serve as president of two apartment associations, and on the board of an Institute of Real Estate Management affiliate. He left property management and worked for the Walt Disney company for approximately nine years, and was a certified trainer with Disney Parks and Resorts as well.