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2022 Certified Apartment Portfolio Supervisor (CAPS) Credential Program

2022 Certified Apartment Portfolio Supervisor (CAPS) Credential Program

Tuesday, July 12, 2022 to Friday, July 15, 2022
28 Seats Remaining

* Registration open until 7/6/22 at 5:00 PM (EST)

Event Details

Certified Apartment Portfolio Supervisor 
Fast Track Course - In-Person

July 12 - 15, 2022 | 9:00am - 4:30pm (Each Day)

Full Course Cost: $1,429 Members | $1,629 Non-Members                                                                                                  

Anyone who is a member of their local affiliate with proof of membership can attend the CAPS credential program at the TAA member rate. 

The Certified Apartment Portfolio Supervisor (CAPS) credential course was developed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level. Industry experience requirement is either CAM, ARM, RAM with 2 years of apartment management experience OR a Property Supervisor with 2 years of multi-site experience.

The CAPS Course fee includes:
The CAPS eBook only. Students will be able to purchase a print version at their own expense from the NAA website for $80 + Shipping

NOTE:  The CAPS credential program exam is taken in a proctored or via Live Online Proctor (LOP) environment.

No money in the budget? TAAEF will be accepting Scholarship Applications for the 2022 CAPS Credential program. The deadline to submit your application is June 1, 2022. Learn more here.

NAA is now accepting applications for the 2022 NAAEI Alexandra Jackiw Diversity & Inclusion Scholarship from May 2, 2022 - July 29, 2022. Learn more here.

Click here to learn more about the CAPS Program

5 Things You'll Learn in Four Days!

CAPS Credential Modules

  • Client Services & Stakeholder Relations
  • Improving Asset Performance
  • Talent Development
  • Investment Management
  • Asset Evaluation & Preservation
  • Contemporary Issues in Multifamily Housing            

For More Information:

Suzanne Pratt
Suzanne Pratt
NAAEI Faculty Director of Professional Development Triangle Apartment Association (919)782-1165x6
View Profile

                                                           About the Your Facilitator:

Alex Jackiw is the Chief Operating Officer with Hayes Gibson Property Services. She previously held the position of Chief Experience Officer with Milhaus Management. Alex is a Past Chairman of the Board for NAA, Board member and Past Chair of the Virginia Tech Property Management Advisory Board, Board member, and Past President of Ball State University Property Management Advisory Board. She is also a licensed real estate broker, holds the Certified Property Manager (CPM®) and Certified Apartment Portfolio Supervisor CAPS® Credentials, and has a Master's Degree in Education.  

Alex has experience managing LIHTC communities, HUD-regulated properties, purpose-built student housing, conventional market-rate properties, full-service retirement communities, and nursing homes. Her experience includes all aspects of property and asset management, marketing, training, consulting, troubled property turnarounds, and new business development.

She is a respected industry speaker and has presented programs to industry trade groups throughout the U.S. and Canada.  Alex remains active at NAA and has served as the subject matter expert for both the CAM, Student, and CAPS credential program rewrites.   

She was inducted into the National Apartment Association Hall of Fame in 2018, and a life-long learner and industry educator who has established the NAAEI Alexandra Jackiw Diversity & Inclusion scholarship fund to provide professional development opportunities for men and women who are members of a racial/ethnic minority group, lesbian/gay/bisexual/transgender or a person with a disability.

Thank you to the following sponsors for providing food during this course!

Tuesday, July 12:


Wednesday, July 13:


Thursday, July 14:


Friday, July 15: