Cost: $185 Members/$285 Non-Members
Continental breakfast and lunch will be provided.
*Six (6) CAPS, CAM, CAS, NALP, CAMT continuing education credits*
This full-day workshop is ideal for team members who are new to the apartment industry and need industry training, as well as managers, assistant managers, and leasing veterans who want to brush up on their leasing/sales skills.
The Leasing Process:
- Handling Inquiries (Internet, E-mail, etc)
- Turn telephone prospects into excited visitors
- Meet and greet ideas for easy engagement
- Demonstration Do’s and Don’ts
- Methods to overcoming objections
- Creating value by selling advantage
- Closing techniques
- Follow Up & Follow Through
Keeping Customer Confidence: Managing expectations & handling different personalities
P is for Professional: Managing vendor relationships and building a quality reputation
Fair Housing: Know the protected classes and how to keep in compliance without becoming robotic.
Meet Your Instructor:
Rebecca Rosario-Bueno, NALP, CAM, NAAEI Faculty, ApartMentor, has over 25 years of experience working to transform employees and organizations including residential property management, new home builders, and sales organizations. Her work includes REITS, management companies, apartment associations, NAAEI, and more. As a nation-wide trainer, Rebecca is a faculty member of NAAEI. She is a NALP, CAM and CAPS instructor, a multiple NAA Education Conference Speaker and a multiple Brainstorming Presenter and Facilitator. Rebecca is an active participant in various North Carolina apartment associations, currently serving as the AANC State Supplier Council Chair and on the TAA and TAAEF Board of Directors.