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2020 National Apartment Leasing Professional (NALP) Virtual Program

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Thursday, October 15, 2020
Virtual Course
* Registration open until 10/11/20 at 5:00 PM (EDT)

Event Details

Cost: $469 Members | $589 Non-Members

The NALP (National Apartment Leasing Professional) Credential Program curriculum is designed for leasing professionals. They are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. Launch your career by earning your NALP credential!

Program Dates & Times

  • Thursday, October 15, 2020 | 10am to 11am | NALP Orientation
  • Friday, October 23, 2020 | 10am to 2:30pm | Program Day 1
  • Friday, October 30, 2020 | 10am to 2:30pm | Program Day 2
  • Friday, November 6, 2020 | 10am to 2:30pm | Program Day 3

Course Outline

  • Bringing in New Residents: Be Prepared
  • Marketing and Maintaining Your Community
  • Why Your Competition Matters
  • Relevant Laws and How to Apply Them
  • The Sales Process and Building Relationships
  • Effectively Meeting the Needs of Current Residents
  • Market Survey

Click here to learn more about the NALP Program

Course Material

Candidates will receive the course material in an eBook format only! Students will be able to purchase a print version at their own expense from the NAA website for $40 + Shipping

NOTE:  The NALP credential program exam is taken in a proctored or via Live Online Proctor (LOP) environment.


NALP Requirements: NALP candidates must complete the following requirements to earn the NALP credential. Candidates must complete the coursework and exam within 6 months of declaring candidacy. If the requirements are not met in the time allotted, an extension fee of $75 must be paid to the National Apartment Association Education Institute (NAAEI) to extend candidacy for 6 months. Candidates may only extend their credential candidacy twice.

For More Information:

Suzanne Pratt
Suzanne Pratt
NAAEI Faculty Director of Professional Development Triangle Apartment Association (919)782-1165x6

Meet Your Facilitators:

Terry Ragland HeadshotTerry Ragland. CPM, CAPS, CAM, NAAEI Faculty, has worked in the property management industry for 30 years at the property, regional and corporate levels. As Director of Management Services with Blue Ridge Companies, she oversees multiple properties and focuses on third party business development. She teaches NAA credential program classes for associations across the state, serves as a Subject Matter Expert for the NAA Education Institute, and serves nationally on NAAEI’s Board of Directors, representing Region IV. Terry is the Past President of TAA serving in 2007, currently serving on the Triangle Apartment Association’s Education Foundation (TAAEF) Board of Directors as Immediate Past President and A New Lease On Life as a Board of Director. She graduated with a BA in Speech Communications from UNC-Greensboro and is a Licensed NC Real Estate Broker.

Rebecca Rosario-Bueno HeadshotRebecca Rosario-Bueno, NALP, CAM, NAAEI Faculty, ApartMentor, has over 25 years of experience working to transform employees and organizations including residential property management, new home builders, and sales organizations. Her work includes REITS, management companies, apartment associations, NAAEI, and more. As a nation-wide trainer, Rebecca is a faculty member of NAAEI. She is a NALP, CAM, and CAPS instructor, a multiple NAA Education Conference Speaker and a multiple Brainstorming Presenter and Facilitator. Rebecca is an active participant in various North Carolina apartment associations, currently serving as the AANC State Supplier Council Chair and on the TAA and TAAEF Board of Directors.