Dealing with Difficult People and Difficult Situations
* Registration open until 4/11/23 at 5:00 PM (EDT)
Cost: $89 Members | $139 Non-Members
April 18th, 2023 9:00 AM - 12:00 PM
Two.Five (2.5) CAPS, CAM, CAS, CALP, and CAMT continuing education credits
At some point, we all encountered someone who got under our skin. When dealing with a “difficult” person or situation, the circumstances can become even tenser. If we lose our composure or allow issues to go unresolved, work relationships become strained, and both team members and residents leave because of the negative emotions and stress.
This topic impacts your entire team, from leasing to the maintenance team. Communication, both written and verbal, is the key #1 factor in solving problems and avoiding conflict. A few simple, yet effective habits can change the game and leave you feeling more confident and empowered in handling a situation(s).
A must-attend for all onsite team members!
- Understand what makes a person difficult or upset
- Learn two crucial skills to stay in control
- Navigate the three stages of conflict with ease
- Practice how to L.I.S.T.E.N. and learn
- Take-away strategies that work
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Meet Your Instructor, Rebecca Rosario
Rebecca Rosario, CAM, CALP, NAAEI Faculty, is a nationally recognized speaker and facilitator, presenting at local and state apartment associations, as well as a recurrent presenter for The National Apartment Association’s Apartmentalize Conference. She is President of Full House Marketing, Inc., based in Durham, N.C., Founder of Diversity-Connection, and an ApartMentor. In addition to over 24 self-authored talent development programs, Rebecca facilitates CALP and CAM for NAAEI. Recent Acknowledgements include induction into the 2021 AANC Hall of Fame, and Globe St. Woman of Influence.
Sponsorships are available for this course!