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2023 Certified Apartment Leasing Professional (CALP)

2023 Certified Apartment Leasing Professional (CALP)

Wednesday, February 8, 2023 to Saturday, February 11, 2023
43 Seats Remaining

* Registration open until 1/24/23 at 5:00 PM (EST)

Event Details

Cost: $609 Members | $759 Non-Members

The CALP (Certified Apartment Leasing Professional) Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections, and qualifying prospective residents. The Certified Apartment Leasing Professional (CALP) program is designed to teach leasing skills to multifamily residential management professionals. 

Earning CALP, your first industry credential, signals to an employer your commitment to a career in residential property management.

The CALP Credential Program will be held in-person, except the Virtual Orientation. 

  • Friday, February 3, 2023 | 11:00 am to 12:00 am | CALP Virtual Orientation
  • Wednesday, February 8, 2023 | 9:00 am to 4:00 pm | Program Day 1
  • Thursday, February 9, 2023 | 9:00 am to 4:00 pm | Program Day 2 
  • Friday, February 10, 2023 | 9:00 am to 4:00 pm | Program Day 3 
  • Saturday, February 11, 2023 |  9:00 am to 12:00 pm | Program Day 4 (Virtual)

Course Outline

  • Bringing in New Residents: Be Prepared
  • Marketing and Maintaining Your Community
  • Why Your Competition Matters
  • Relevant Laws and How to Apply Them
  • The Sales Process and Building Relationships
  • Effectively Meeting the Needs of Current Residents
  • Market Analysis for Leasing Professionals

Click here to learn more about the CALP Program

Course Material

Candidates will receive the course material in an eBook format only! Students will be able to purchase a print version at their own expense from the NAA website for $40 + Shipping

NOTE:  The CALP credential program exam is taken in a proctored or via Live Online Proctor (LOP) environment.

  • No money in the budget? TAAEF will be accepting Scholarship Applications for the 2023 CALP Credential program. The deadline to submit your application is January 11, 2023. Learn more here.

CALP Requirements: CALP candidates must complete the following requirements to earn the CALP credential. Candidates must complete the coursework and exam within 6 months of declaring candidacy. If the requirements are not met in the time allotted, an extension fee of $75 must be paid to the National Apartment Association Education Institute (NAAEI) to extend candidacy for 6 months. Candidates may only extend their credential candidacy twice.

TAA's Cancellation Policy click here

For More Information:

Shawna Poteat
Shawna Poteat
M.Ed Education & Credentials Manager Triangle Apartment Association (919)782-1165

Terry Ragland Headshot Terry Ragland, Terry Ragland. CPM, CAPS, CAM, NAAEI Faculty, has worked in the property management industry for 30 years at the property, regional and corporate levels. As VP of Property Management with Blue Ridge Companies, she oversees multiple properties and focuses on third-party business development. She teaches NAA credential program classes for associations across the state, serves as a Subject Matter Expert for the NAAEI, and serves nationally on NAAEI’s Board of Directors, representing Region IV. Terry is the Past President of TAA, Past President of the TAAEF, Past President of A New Lease On Life, and currently serving as a Board of directors on A New Lease On Life. She graduated with a BA in Speech Communications from UNC-Greensboro and is a Licensed NC Real Estate Broker.

Rebecca Rosario, CAM, CALP, NAAEI Faculty, is a nationally recognized speaker and facilitator, presenting at local and state apartment associations, as well as a recurrent presenter for The National Apartment Association’s Apartmentalize Conference. She is President of Full House Marketing, Inc., based in Durham, N.C., Founder of Diversity-Connection, and an ApartMentor. In addition to over 24 self-authored talent development programs, Rebecca facilitates CALP and CAM for NAAEI. Recent Acknowledgements include induction into the 2021 AANC Hall of Fame, and Globe St. Woman of Influence.