Getting to "I Do" Again and Again
* Registration open until 9/19/23 at 5:00 PM (EST)
Event Details
Cost: $99 Members | $149 Non-Members
9:00 AM - 12:00 PM
Two.Five (2.5) CAPS, CAM, CAS, CALP, and CAMT continuing education credits
We spend so much time, money, and effort courting our prospects and getting them to fall in love with our community. Why is it we fail at maintaining the relationship, and ultimately, residents “break up” with us? The rules of resident relationships can be rocky at times. This session is to ignite your fires into keeping the resident romance alive; and how to get them to say “I Do, over and over again and tell their friends!
This educational opportunity and topic are for the on-site team experience, managers, assistant managers, and the maintenance team.
- Discover the true cost of turnover.
- Understand why people really move out (really!).
- Find out what residents need and want from us.
- Know which actions to take to keep the resident romance alive.
- Increase your perceived value to residents (increase renewal percentages).
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Meet Your Instructor, Rebecca Rosario
Rebecca Rosario, CAM, CALP, NAAEI Faculty is a nationally recognized speaker and facilitator, presenting at local and state apartment associations, as well as a recurrent presenter for The National Apartment Association’s Apartmentalize Conference. She is President of Full House Marketing, Inc., based in Durham, N.C., Founder of Diversity-Connection, and an ApartMentor. In addition to over 24 self-authored talent development programs, Rebecca facilitates CALP and CAM for NAAEI. Recent Acknowledgements include induction into the 2021 AANC Hall of Fame and Globe St. Woman of Influence.