Leasing 101 Fundamentals
* Six (6) CAPS, CAM, CAS, NALP, CAMT continuing education credits*
Cost: $185 Members/$285 Non-Members
Continental breakfast and lunch will be provided.
This full-day workshop is ideal for team members who are new to the apartment industry and need industry training, as well as managers, assistant managers, and leasing veterans who want to brush up on their skills.
Click here to download the paper registration form.
The Leasing Process:
- Handling Inquiries (Internet, E-mail, etc)
- Turn telephone prospects into excited visitors
- Meet and Greet
- Demonstration Do’s and Don’ts
- Methods to overcoming objections
- Creating value
- Closing techniques
- Follow Up
Keeping Customer Confidence: Managing expectations & handling different personalities
P is for Professional: Managing vendor relationships and building a quality reputation
Fair Housing: Know the protected classes and how to keep in compliance without becoming robotic.
Meet Your Instructor:
Rebecca Rosario, NALP, CAM, NAAEI is the owner of Full House Marketing, Inc. Her tried and true on-site experience, coupled with her corporate advertising and marketing success makes Rebecca an ideal consultant and training expert. Additionally, she is actively involved throughout North Carolina in various apartment associations and is a past board member of the Triangle Apartment Association and Piedmont Triad Apartment Association. As a nation-wide trainer, Rebecca completed the National Apartment Association’s (AIT) Advanced Instructor Training, and is a faculty member of the National Apartment Association Education Institute (NAAEI). She is a NALP, CAM and CAPS instructor, a multiple NAA Education Conference Speaker and a multiple Brainstorming Presenter and Facilitator.