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2021 Certified Apartment Leasing Professional (CALP) Virtual Program

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Friday, March 26, 2021
7920 ACC Boulevard Suite 220
Raleigh, NC 27617
19 Seats Remaining
* Registration open until 3/22/21 at 5:00 PM (EDT)

Event Details

Cost: $479 Members | $579 Non-Members

The CALP (Certified Apartment Leasing Professional) Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections, and qualifying prospective residents. The Certified Apartment Leasing Professional (CALP) program is designed to teach leasing skills to multifamily residential management professionals. 

Earning CALP, your first industry credential, signals to an employer your commitment to a career in residential property management.

  • Friday, March 26, 2021 | 10am to 11am | CALP Orientation
  • Friday, April 09, 2021 | 10am to 2:00pm | Program Day 1
  • Friday, April 16, 2021 | 10am to 2:0pm | Program Day 2
  • Friday, April 23 2021 | 10am to 2:00pm | Program Day 3
  • Friday, April 30, 2021 | 10am to 2:00pm | Program Day 4
  • Friday, May 14, 2021 | 10am to 12:00pm | CALP Review

Course Outline

  • Bringing in New Residents: Be Prepared
  • Marketing and Maintaining Your Community
  • Why Your Competition Matters
  • Relevant Laws and How to Apply Them
  • The Sales Process and Building Relationships
  • Effectively Meeting the Needs of Current Residents
  • Market Analysis for Leasing Professionals

Click here to learn more about the CALP Program

Course Material

Candidates will receive the course material in an eBook format only! Students will be able to purchase a print version at their own expense from the NAA website for $40 + Shipping

NOTE:  The CALP credential program exam is taken in a proctored or via Live Online Proctor (LOP) environment.


CALP Requirements: CALP candidates must complete the following requirements to earn the CALP credential. Candidates must complete the coursework and exam within 6 months of declaring candidacy. If the requirements are not met in the time allotted, an extension fee of $75 must be paid to the National Apartment Association Education Institute (NAAEI) to extend candidacy for 6 months. Candidates may only extend their credential candidacy twice.

For More Information:

Suzanne Pratt
Suzanne Pratt
NAAEI Faculty Director of Professional Development Triangle Apartment Association (919)782-1165x6

Terry Ragland Headshot Terry Ragland, Terry Ragland. CPM, CAPS, CAM, NAAEI Faculty, has worked in the property management industry for 30 years at the property, regional and corporate levels. As Director of Management Services with Blue Ridge Companies, she oversees multiple properties and focuses on third-party business development. She teaches NAA credential program classes for associations across the state, serves as a Subject Matter Expert for the NAAEI, and serves nationally on NAAEI’s Board of Directors, representing Region IV. Terry is the Past President of TAA, Past President of the TAAEF, Past President of A New Lease On Life, and currently serving as a Board of Director on A New Lease On Life. She graduated with a BA in Speech Communications from UNC-Greensboro and is a Licensed NC Real Estate Broker.

Rebecca Rosario-Bueno Headshot Rebecca Rosario, NALP, CAM, NAAEI Faculty, ApartMentor, has over 25 years of experience working to transform employees and organizations, including residential property management, new home builders, and sales organizations. Her work includes REITS, management companies, apartment associations, NAAEI, and more. Rebecca facilitates the NAAEI credential programs, NALP, CAM, and CAPS, and a multiple NAA Education Conference Speaker, and a Brainstorming Presenter and Facilitator. Rebecca is an active participant in various North Carolina apartment associations, a past TAA and TAAEF Board member, founded the AANC State Suppliers Council, currently serving as an AANC Board member, and on various AANC committees. She also serves at the national level on the NAAEI Apartment Careers and NAA Global Outreach Committees.