Due to North Carolina's Safer-at-Home order, TAA Staff are all working remotely.

Mastering Your Maintenance Routine

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Thursday, July 23, 2020
9:00 AM - 10:00 AM (EDT)
Zoom Webinar
* Registration open until 7/23/20 at 9:00 AM (EDT)

Event Details

Price: $39 Members | $69 Non-Members

*One (1) CAPS, CAM, CAS, NALP, and CAMT Continuing Education Credit (CEC)*

Worried about how you're going to handle your backlog of work-orders? Not sure how to tackle your mounting to-do list? Routines are difficult to keep in this industry and in this course, we will prepare you for the upcoming busy season with everything you will need to tackle those work-orders!

Attendees Will Takeaway The Following:

  • Tips and Tricks for work orders – How to catch up when you are behind
  • Organize and prioritize the day – Technician skillsets, location, proximity
  • How to navigate emergency repairs in COVID-19
  • Coaching and Motivating the team through COVID -19
  • Best practices for service and reducing liability
  • HVAC – Preparing for the upcoming season – How to get ready and what to do to reduce service requests
  • Maintaining a level of superb service and interaction with residents and everyone on site

For More Information:

Alyssa Clair
Alyssa Clair
Education Coordinator Triangle Apartment Association (919)782-1165x214

Mark Cukro, NAAEI Faculty, is a leading resource in the field of service team development. Through his exceptional leadership and industry-proven effectiveness, Mark has become a highly sought-after resource to train service/maintenance professionals. Prior to owning his own company, Mark served as the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange-traded company with 148 properties and over 48,000 apartment homes. He has developed 12 technical modules and two leadership modules that are critical for a service department to operate successfully and lower employee turnover. Mark holds the CAPS, CAMT1, and CAMT II. He is a certified pool operator instructor for the National Swimming Pool Foundation (NSPF), and EPA proctor for HVAC/CFC 608 and 609 certifications.